Your platform hub's discussion board is a direct channel to talk with your audience and give them a space to discuss your products, content, and anything else related to your business. The key features of your discussion board include:
Making announcements on important news such as a new product launch, a promotional event, or updates on existing content.
Giving your audience a space to talk and discuss your platform hub's content and communicate with your business directly.
Answering questions about your products and content.
Pinning important messages and calls to action at the top of your discussion feed so that your message is seen by all active members in your community.
To get to your platform hub's discussion board, click on the "Discussion" tab on your platform hub's page:
As a platform hub admin, you have access to make announcements on your discussion board. Write your announcement in the discussion text box, then choose "Announcements" from the category dropdown menu. When you send an announcement, members of your platform hub will be notified via email, so use announcements only to share the most important information with your audience.
The General category on your discussion board shows what all members of your hub are talking about. If you want to start a conversation about a specific topic or send a message to your audience without sending an announcement and triggering an email, choose the general category when creating a post.
The Technical help category on your discussion board is a place for your audience to ask technical questions about your products and report any issues they've encountered. To ensure your platform hub members have a good experience when interacting with your business, be sure to monitor and respond to questions in this section often.
Monitoring and Moderating Your Discussion Board
Be an active member of your discussion board and regularly monitor activity to see what your audience is talking about and how it relates to your business. Talking directly with your audience will make their interaction with your hub more personal and give you valuable insight into what's important to them.
Keep an eye out for posts that do not relate to your platform hub or that are hurtful in any way. You can report posts to Hackster admins by clicking on the three dots in the upper right corner of a post.